RETURNS & REFUNDS

OUR 30-DAY EXCHANGE OR REFUND GUARANTEE

Incensenation.com guarantees that any item bought from us can be refunded or replaced with a 30-day, post-purchase money back guarantees according to the following return table.

Please note that incensenation.com covers shipping costs for returns due to damaged or defective goods only. For all other reasons, the customer will need to return the goods to our warehouse and cover charges for transport. Please be sure to get a tracking number when you ship the order back to us. We will not be held responsible for items lost, stolen, or damaged during return transit.

ACCEPTABLE RETURN REASONS

Your return can only be approved based on the following reasons:

PURCHASES MADE WITH COUPON CODE

Purchases that were made using a coupon code are final and are not subject to this return policy.

RETURNS AFTER 30 DAYS

Your item may not be returned after 30 calendar days based on the 30-DAY EXCHANGE OR REFUND GUARANTEE

Process for returning an item:

1. Make sure it meets the criteria for a valid return.

1. Send us a message at refunds@incensenation.com indicating the intent to return the item. Please include the following in the email:
1. Photo of the item
2. Tags and labels attached

We will send a response to assist you in processing the return of the purchased item.

TIME FRAME FOR THE QUALITY EVALUATION PROCESS

After we receive your package at our warehouse, the quality evaluation process will be completed within 48 to 72 hours but may be extended. Please be informed that for certain products, this process may take more time.

TIME FRAME TO RECEIVE YOUR REPLACEMENT/REFUND

Replacement option: Once the item has undergone the quality evaluation process, expect to receive the item within 2-4 weeks from the date we receive the tracking information of the returned item.

Refund option: Customers who have requested for refund can expect to receive it within the following time frames: